Dashboard Overview

Real-time performance & analytics

Recent Requests
Active Guests
Room Guest Msgs Left Status

Guest Management

Manage access, message limits and check-in details

Room Guest Stay Status

Hotel Setup

Profile, content, chatbot configuration and guest services

Live Sync to Chatbot
Changes saved here are reflected instantly in the guest chatbot
Last sync: just now

Hotel Profile

Core details shown to guests when they ask about the hotel

Hotel Name
Contact & Location

Wi-Fi Access

Network credentials shown to guests when they ask for Wi-Fi

Network Details
Guest view in chatbot
Wi-Fi Access
NetworkGrandZawaya_WiFi
PasswordGZ@2026
Available throughout the hotel

Check-in & Check-out

Times and policies shared with guests who ask about their stay

Standard Times
Guests arrive from this time
Room must be vacated by
Subject to availability
Charges are set in Policies

Hotel Policies

Written once — guests read them in their own language

Your Policies

Cancellation, children, extra bed, pets, smoking, pool, prayer area — one short line each. Write in Arabic or English; the translation is generated for you.

Generated Translation

Auto-translated after you save. Review it — you can edit any line.

Amenities

Facilities visible to guests in the chatbot

All Facilities
OrderNameHoursLocationBookingPriceStatusActions

Room Service

Items guests can request directly to their room

Service Items

Chatbot Configuration

Customize how the AI assistant behaves with guests

Identity
AI Settings
AI-Powered Responses
Use DeepSeek AI for intelligent, context-aware replies
0 chars
Quick Reply Buttons
Shortcuts shown to guests at the start of a conversation

Records are auto-deleted after 30 days · يتم حذف السجلات تلقائياً بعد 30 يوماً

Operations

Manage service requests, complaints and suggestions

Settings

Guest limits, integrations, billing and account settings

Dashboard Preferences

Personalize how your dashboard looks and alerts you
Appearance
Dashboard Language
Choose the interface language
Notification Preferences
These are personal aids. Core operational alerts always stay on so nothing is missed.
Browser Tab Alerts
Flash the tab title when the dashboard is in the background
Overdue Re-alerts
Remind me every 10 minutes about items not yet actioned
Display
Table Density
Comfortable spacing or compact rows
Default Landing Page
Which page opens right after you sign in
Sound Alerts
Play a short chime when a new request or complaint arrives

Activity Log

Complete audit trail — read only
User Role Action Timestamp Details

Users & Account Settings

Manage your account, security, and team members
Account Details
Change Password
Two-Factor Authentication
Add an extra layer of security with an authenticator app
Disabled
Authenticator app
Use Google Authenticator, Authy, or any TOTP app — free, no SMS needed.
Team Members
Staff who have access to this dashboard

Contact Zawaya AI

Get help, report an issue or request a feature
Support Channels
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For urgent issues, use the WhatsApp channel above for a faster response.
Resources
Knowledge Base & Documentation System Status
Request Details